Warranty Terms & Conditions — Hari Krushna Jewels
Last Updated: 2025
At Hari Krushna Jewels, we craft premium lab-grown diamond jewelry with precision and ethical standards. As an online-only brand based in India, we ensure transparent quality assurance and smooth warranty services for customers worldwide
These Warranty Terms explain what is covered, how long it is covered, and how to request service.
1. Lifetime Manufacturing Warranty
Hari Krushna Jewels provides a Lifetime Manufacturing Warranty on all jewelry purchased directly from our official website
This warranty covers:
- Defects in metal craftsmanship (cracks, porosity, weak soldering)
- Manufacturing defects in stone setting
- Prong issues caused by manufacturing fault
- Authenticity guarantee for all diamonds
- Certification accuracy (IGI/GIA grade matching)
This warranty does NOT cover:
- Regular wear & tear (scratches, dents, fading)
- Stone loss from accidental impact or improper handling
- Damage caused by perfumes, chemicals, chlorine, sweat
- Bent rings, broken chains due to force
- Unauthorized repairs or resizing by third-party jewelers
- Loss, theft, or misplacement
- Damage from incorrect self-repair
- Watch strap damage, glass breakage (if applicable)
This policy follows industry standards used by top global jewelry brands.
One-Time Free Resizing (Within 60 Days)
We offer one complimentary resizing within 60 days from the date of delivery, provided the jewelry design supports resizing.
Not eligible for resizing:
Full eternity bands
Tension settings
Custom-made one-of-one designs
Certain modern / lab-grown settings
Customers are responsible for shipping charges when sending the item to us for resizing.
3. Lifetime Cleaning & Inspection Support (Online Process)
Even though we operate online-only, we support customers with:
✔ Lifetime Virtual Inspection
You can schedule online video inspections to help identify:
Loose stones
Bent prongs
Damage or wear signs
✔ Free Cleaning & Polishing (Customer pays shipping both ways)
You may ship the item to our service center in India for:
Professional cleaning
Polishing
Tightening of settings
Stone security checks
4. Diamond Quality Guarantee (Lifetime)
Hari Krushna Jewels guarantees that:
All diamonds are lab-grown, ethical, conflict-free
Every diamond’s cut, color, clarity, and carat match the details on the certificate
Each stone is IGI/GIA Certified
If we find any mismatch between certificate and actual stone quality:
We replace the diamond free of cost, OR
Provide store credit of equivalent value
(This follows Tiffany-style diamond guarantees.)
5. Watch Warranty (If Offered by Brand)
If you sell watches, use this section; otherwise, I can remove it.
We provide a 24-month Limited Warranty covering:
Movement defects
Battery leakage
Manufacturing faults in hands/dial
Not covered:
Strap damage
Crystal/glass cracks
Water damage from misuse
Wear & tear
6. Replacement or Repair Policy
After receiving the item at our service center and inspecting it:
✔ If the issue is a manufacturing defect:
We repair the item free of charge
If repair is not possible, we offer replacement
If replacement is unavailable, we issue store credit equal to the purchase value
✘ Cash refunds are not offered under warranty.
7. Warranty Validity Conditions
Warranty applies only if:
Item is purchased directly from www.harikrushnajewels.com
Original invoice or order number is provided
No third-party modification, repair, or resizing has been done
Any external repair voids the warranty.
8. Warranty Exclusions
This warranty does NOT cover:
Tarnish or discoloration caused by chemicals, skincare, perfume
Damage from impact, pressure, or pulling
Loss of stones due to mishandling
Cosmetic scratches from daily wear
Lost or stolen items
Loose settings caused by long-term wear
These exclusions follow global jewelry warranty standards.
9. Custom Order Warranty
Custom or personalized pieces:
Are covered under the same manufacturing warranty
Cannot be returned or exchanged
Repair and remake timelines may vary depending on complexity
10. Shipping for Warranty Cases
Because we are an online brand, customers must:
1. Contact support@harikrishnajewels.com
2. Share photos/videos of the issue
3. Once approved, ship the item to our service center address
Customer pays shipping to us
Hari Krushna Jewels pays shipping back if warranty-approved
If the issue is not covered, customer pays return shipping plus repair cost.
11. How to Request Warranty Service
Email our support team with:
Full name
Order number
Clear photos or video of the issue
Detailed description
Date of purchase
We reply within 24–48 hours.
Processing Timeline:
Inspection: 5–7 business days
Repair/Replacement: 7–15 business days
12. Non-Transferable Warranty
Warranty is valid only for the original purchaser and is not transferable.