Refund & Return Policy — Hari Krushna Jewels

Last Updated: 2025

At Hari Krushna Jewels, we prioritize transparency and customer satisfaction. Our Refund & Return Policy is designed to protect both the customer and the craftsmanship of our jewelry.

1. Eligibility for Returns

We accept returns only for eligible products that meet the following conditions:

Unused & unworn

In original condition

Without scratches, dents, or damage

Returned with original box, invoice, and certificate

Return window: 7 days from delivery

2. Products Eligible for Return

Standard catalog jewelry

Ready-made items with no customization

Non-personalized items

3. Products NOT Eligible for Return or Exchange

The following items cannot be returned, refunded, exchanged, or cancelled once ordered:

Custom-Designed Jewelry

Any product created specifically for you.

Customized Jewelry

Adding diamonds

Changing stone size or shape

Changing gold color (yellow/white/rose)

Changing metal purity (14K/18K)

Adding engravings

Modifying prongs or settings

Changing chain style or length

Adding or removing design details

Made-to-order pieces after CAD approval

Jewelry resized or repaired by third-party jewelers

Used, worn, or damaged items

Earrings (hygiene reasons)

This is final and non-negotiable.
These rules match international jewelry standards.

4. Special Condition: Post-Purchase Custom Modifications

If you want to make changes after buying the product, such as:

Adding extra diamonds

Upgrading to a bigger stone

Changing ring size

Changing prongs or design elements

Adding engraving

Adding or modifying settings

We CAN update or modify the jewelry if technically possible

These services will be chargeable

Pricing depends on:

Added materials (diamonds, gold, labor)

Complexity of the modification

Note:

These modifications are considered “custom work,” therefore:

They cannot be refunded or exchanged after modification

5. Return Process

Step 1 — Contact Support

​shreeharikrushnajewel@gmail.com

Include order number and photos

Step 2 — Approval

Our team reviews eligibility

Step 3 — Ship Item

Customer pays shipping to our service center

Step 4 — Inspection (2–3 days)

Refund issued if approved

6. Refund Timeline

Refund initiated within 24–48 hours

Refund credit timeline:

UPI / Net Banking: 1–3 days

Credit/Debit Cards: 3–7 days

PayPal: Instant to 48 hours

7. Damaged or Defective Items

Must be reported within 48 hours of delivery.

Free repair or replacement

Store credit if replacement unavailable

Unboxing video is recommended for proof

8. Wrong Product Delivered

Report within 48 hours

Replacement shipped at no cost

9. Order Cancellation Policy

Cancel within 72 hours of purchase

Refund processed in 24–48 hours

Cannot cancel:

Custom orders

Customized jewelry

Made-to-order designs after CAD approval

10. Exchange Policy

Exchanges allowed for eligible non-custom items within 7 days

No exchange for:

Custom designs

Custom modified items

Personalized items

Earrings

11. International Orders

Return shipping paid by customer

Customs taxes/duties are non-refundable

12. Non-Refundable Charges

Custom design fees

Engraving fees

Shipping charges

Taxes/duties

Custom modification fees

Resizing charges (if applicable)

13. Important Notes

Items showing wear or damage will not be accepted

Missing certificates may incur penalty or rejection

All returns must pass strict quality checks