SHIPPING POLICY — HARI KRUSHNA JEWELS

Last Updated: 2025

Our Shipping Policy ensures secure, monitored, and timely delivery for every order. All shipments are handled by professional courier partners with tracking and insurance support.

1. Shipping Coverage

We currently ship to:

  • All locations within India
  • Selected international countries

International availability may vary based on courier network.

2. Shipping Charges

Domestic (India)

  • Free shipping on all orders
  • COD may not be available for diamond jewelry

International Shipping

Charges vary depending on:

  • Destination country
  • Customs laws
  • Courier partner fees

International customers must pay customs duties, taxes, and clearance charges.

3. Dispatch & Delivery Timelines

Ready-to-Ship Jewelry

Dispatch within 2–4 business days

Made-to-Order Jewelry

Production time: 8–15 business days

Custom Design Orders

Total timeline: 10–20 business days, depending on complexity

Delivery Estimates:

  • India: 3–7 business days post-dispatch
  • International: 7–15 business days (may vary)

Unforeseen delays due to weather, customs processing, or courier issues are possible.

4. Order Tracking

Once shipped, customers receive:

  • Tracking ID
  • Courier name
  • Live tracking link

Customers may track their shipment anytime through the provided link.

5. Packaging & Safety

Every order is shipped in:

  • Premium jewelry box
  • Tamper-proof protective packaging
  • External cushioning for international shipments

Packages are thoroughly checked before dispatch.

6. Shipping Insurance

All shipments are insured until they reach the customer’s delivery address. After successful delivery, the responsibility transfers to the customer.

7. Failed Delivery Attempts

If delivery fails due to:

  • Incorrect address
  • Customer unavailability
  • Door locked
  • Customer refusing the package

The parcel may be returned to us. Reshipping will require additional charges.

8. Lost, Damaged, or Tampered Packages

If your parcel arrives tampered or damaged:

  • Report within 48 hours of delivery
  • Provide photos/videos as evidence

We will initiate a courier claim and:

  • Ship a replacement
  • Or issue store credit if replacement is unavailable

9. Customs & Import Regulations

For international orders:

  • Customs duties, VAT, and additional fees are determined by your country
  • Hari Krushna Jewels is not responsible for these charges
  • Delays caused by customs are outside our control

10. Change of Shipping Address

Address changes are accepted within 24 hours of placing the order. After dispatch, changes cannot be made.

11. Signature on Delivery

For security reasons, high-value jewelry may require:

  • Signature on delivery
  • ID verification by the courier partner

12. Contact for Shipping Assistance

Email: support@harikrishnajewels.com

WhatsApp: [Add your business number]

Our team responds within 24 hours.