Frequently asked questions
Have questions? We're here to help.
Placing an order with us is simple. Browse our website, select your desired product, and proceed to checkout. For custom pieces, contact us to discuss your vision, and we'll guide you through the process.
We use high-quality materials, including lab-grown diamonds and precious metals such as 14KT and 18KT gold, ensuring durability and beauty in every piece.
Yes, lab-grown diamonds are ethically sourced. Since they are created in a controlled environment, they avoid the environmental and social impacts of traditional diamond mining.
We offer various shipping options, including standard and expedited services. During checkout, you'll see available options and corresponding fees. We also provide free shipping on certain orders.
Yes, we offer a warranty to ensure your satisfaction and protect your investment. Please check the specific details for the duration and coverage of the warranty.
At the time you place your order online, there will be an automatic “hold” for the full amount of your order placed on your credit card by your financial institution to ensure that the funds are available. Your card will not be charged until your order ships. If there are multiple items in your order, they may ship separately, and each item will be charged separately at the time it ships. When your card is charged, the funds that were being held will actually be deducted from your account. Holds on your credit card generally fall off in up to 8 business days, depending on your financial institution’s guidelines, or up to 30 days if you paid with PayPal, ApplePay, or with your store credit card.
The best way to learn about discounts and promotions is to sign up to receive emails from us.
Oh, no! We can help investigate. Start by submitting an online form that describes your situation, and we’ll get started.
Yes! Our jewelry experts are available for either an in store or an online appointment during our regular business hours. You can book an appointment based on your schedule.
When a piece of jewelry becomes a part of your life, it's natural for the metal to wear down over time, for prongs to become loose, or for chains to break. We offer ring sizing, prong replacement, prong retipping, watch repair, chain soldering, clasp replacement, and more. Simply bring your jewelry to your local KAY and an experienced Jewelry Consultant will help you begin the repair process.
It's important to get the right fit. Find helpful hints for measuring yourself and secretly finding the size of your significant other with our Ring Size Guide.